Question 1

Where are you located at?

Accepted Answer

Flagship Boutique Takashimaya Singapore, Level 1 Fine Jewellery Area 391 Orchard Road Singapore 238873   Atelier & Headquarters (by appointment only)
FUJIMORI 2-14-10-402 Sangenjaya, Setagaya-ku,Tokyo,  154-0024, Japan   KAJITA 5-10-9 Minami-Aoyama,
Minato-ku, Tokyo
107-0062, Japan.

Question 2

What materials are used to make the jewellery?

Accepted Answer

All our jewellery are made of genuine 18 karat gold and 950 Platinum.  ​ 18 karat gold is made up of 75% gold and 25% alloy. This type of gold is referred to as 18 karat because 18 out of the 24 parts that make up the gold are pure gold. It contains the highest amount of pure gold without compromising  quality. Also, since 18k gold is almost pure, there is very little risk of jewelry made using this material causing any skin irritation if you have a nickel allergy. ​ For more information regarding our jewellery material, please drop us an enquiry here.

Question 3

Is there a warranty for my purchase?

Accepted Answer

Your piece is warranted for a period of 1 year from the original date of purchase given that the piece is used for the purpose intended and has not been tampered with or subjected to extreme conditions, neglect, accidents or abuse.   This warranty covers workmanship faults, and material faults under responsible use. It entitles you to:   Re-sizing of your jewellery  Setting of loose gems provided that the original stones are returned together   After the 1 year period, a fee will be charged on a case by case basis. We provide lifelong cleaning, and inspection services for free.   For more, please refer to our  Terms & Conditions .

Question 4

How long will the delivery takes?

Accepted Answer

We use Speedpost Express for all our delivery.   Express Delivery: Complementary standard delivery is available. The products will generally be delivered within 3 to 5 working days from the Order Confirmation date.   Our customer service providers will be in contact with you throughout the process to keep you updated. Any delivery date specified by us is an estimate by our courier provider. Fujimori  will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.   Upon delivery, the signature confirmation by a person who is at least 18 (eighteen) years of age is required for all online orders on our website. You acknowledge that any person receiving/signing on your behalf for the delivery of the products at the designated address shall be deemed to have done so with your authorization.

Question 5

What is the exchange and return policy?

Accepted Answer

We do not accept any refunds. However, customers are able to have their items exchanged for another item that is of the same value or higher provided that:   The item was never used and is in good condition. Exchange is made within 1 week of purchase and item must not have been resized or customised in any way.   To make an exchange, simply bring along your original receipt to our store.   For more please refer to our Terms & Conditions.

Question 6

Is there a certification for my jewellery?

Accepted Answer

We only provide certifications by Gemological Institute of America (GIA) or Nan Yang Gemological Institution (NGI) for jewellery with special or higher priced stones.   For other items, if you wish to make a certication for your purchase, a fee will be charged as follows:   NGI Cert: $75 GIA Cert: $350   You may also confirm the analysis and grading of the stone using the GIA report no. (only available for some items):  https://www.gia.edu/report-check-landing

Question 7

How do you measure the diameter and carat of your stones?

Accepted Answer

We are currently updating our product info on our website. If you have any enquiries on any product, feel free to leave us a message here with the item's SKU (available in the under the item's name).   For centre stone, we measure the diameter of the stone and the unit is in millimetre (mm). Sometimes, both diameter and carat weight. For side stones, usually diamonds, we measure the total carat of the stones and the unit is in carat (ct).

Question 8

What is the grade of your melee / side diamonds?

Accepted Answer

Majority of our melee diamonds or side diamonds are of grade:   Colour - G colour UP Clarity: SI UP Cut: Very Good   While cut, clarity and colour determine the aesthetics of a diamond, we believe that this grade of melee diamonds is more than sufficient to showcase the beauty of small diamonds.

Question 9

How can I check my ring size?

Accepted Answer

Please refer to the Ring Size Guide page for more information.

Question 10

How long does it take to re-size my ring?

Accepted Answer

All repair works will be carried out at our atelier in Japan, it takes around 3 - 4 weeks to resize a ring. However, due to the current Covid-19 situation, a delay in shipping will be observed.   Collection of items will be made available after around 6 to 8 weeks upon order. Please kindly inform us regarding any urgent items, we will do our best to assist you.

We will contact you via Whatsapp for when your item is ready for collection in store.   For more, please refer to our Maintenance page.

Question 11

Why is there only one ring size available in store for each item?

Accepted Answer

Majority of our stocks are in our headquarters in Tokyo, Japan. We will do our best effort to ship them over when the items are out of stock in store.   Also, some of our items are one-of-a-kind, hence there is only one ring size available. However, we do free ring re-sizing when you purchase with us. Re-sizing of rings are done in our atelier in Japan, therefore it will take about 4 weeks to re-size a ring.   Normal ring re-sizing are available from ring size 7 to 15. For ring size smaller or larger than this range, the possibility of re-sizing will be subjected to the ring design. Feel free to drop us a message here if you have any enquiries regarding your ring size.

Question 12

Do you offer cleaning services?

Accepted Answer

We offer cleaning and repair services for free under 1 year warranty. After that, it will be charged on a case to case basis.    For more, please refer to our Maintenance page.

Question 13

How do I maintain or clean my jewellery?

Accepted Answer

Fine jewellery is much like our most cherished relationships - a little bit of loving can go a long way. Like any other wardrobe items, your jewellery must be properly cleaned and maintained. Understanding how to care for your pieces can make a huge difference in maintaining its sparkle.   Please refer to our Jewellery Care page to learn how to maintain and clean your jewellery.

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